INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
Visit our store:
Lagos, Nigeria.
Give us a call:
+234 xxx-xxx-xxxx
Send an email:
customercare@perfect4value.com
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I place an order on your website?
To place an order, browse our categories (e.g., Medication, Electronics, Clothing) or use the search bar to find your product. Click “Add to Cart,” then proceed to checkout. Sign in or continue as a guest, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an email with your order number and tracking details.
What payment methods do you accept?
We accept payments via bank cards (Visa, Mastercard), mobile money (e.g., MTN Mobile Money, Airtel Money), bank transfers, and cash on delivery (COD) in select areas. All transactions are secure and encrypted for your safety.
How long does shipping take, and how much does it cost?
Shipping within Lagos takes 1-2 business days; other parts of Nigeria take 3-5 business days. Costs start at ₦500 for Lagos and vary by location—check your total at checkout. Free shipping applies to orders over ₦20,000. Track your order using the link in your confirmation email.
Can I return or exchange a product if I’m not satisfied?
Yes, you can return most items within 14 days of delivery if unused and in original packaging. Contact us at customercare@perfect4value.com to start the process. Medications may have stricter rules due to safety—check our Returns Policy for details. Refunds or exchanges are processed within 7 days of receiving the return.
Are your medications authentic and safe?
Absolutely. All medications (e.g., Analgesics, Antibiotics, Supplements) are sourced from licensed suppliers and approved by NAFDAC. We store them under proper conditions to ensure quality. Check product descriptions for batch numbers and expiry dates.
What if my order is delayed or lost?
If your order is delayed beyond the estimated delivery date, contact us at customercare@perfect4value.com with your order number. We’ll track it and resolve the issue. For lost orders, we’ll reship or refund you within 48 hours of confirmation.
How do I know which size or product variant to choose?
Each product page lists available variants (e.g., Tablets vs. Capsules, clothing sizes) under “Product Attributes.” For clothing, check our size guide link. For medications, consult your doctor or chat with our support team for guidance before ordering.
Can I cancel or change my order after placing it?
You can cancel or modify your order within 1 hour of placing it by contacting us at customercare@perfect4value.com with your order number. After that, if it’s already processed, you’ll need to follow our return process once delivered.